Terms & Conditions

Website Use
By viewing or using this website and or blog, or making a purchase, a user agrees as follows:
 
The information, services, and products are sold or given to the user with the understanding that neither the author, seller, nor publisher is engaged in rendering any legal, business or financial advice to the purchaser or to the general public.
 
All current terms and condition are subject to change without notice to users as we reserve the right to vary our terms and conditions in order to meet business demands and/or compliance with any relevant laws.
 
Governing Law
Luminous Skin Appearance Medicine is based in New Zealand and exclusively supplies goods and services within New Zealand, therefore users of this website submit to the exclusive jurisdiction of the New Zealand courts.
 
Copyright
All content of luminousskin.nz are copyright and property of Luminous Skin Appearance Medicine.
 
 

Appearance Medicine Consultation
All consultations are non-obligatory and free of charge given by appointment only.
 
Treatments
Many of the treatments presented on our website require more than one treatment, and each person responds differently to individual treatments.  Luminous Skin Appearance Medicine cannot make any guarantees about the results after only one treatment.
 
Arrival Times
Please ensure that you arrive with plenty of time to spare. Late arrival could compromise your treatment time. Extreme late arrivals may result in rescheduling as a courtesy to later scheduled clients.
 
Price Quotes
Price quotes are only guaranteed for 30 days. Cosmetic Procedures are not Medically Necessary. All cosmetic procedures are not considered medically necessary. Therefore, the charges will not be billed to personal insurance companies and are completely the patient’s responsibility.
 
Payment
Payment for multiple cosmetic treatments or a treatment package is due in full after each individual scheduled treatment unless otherwise agreed to by Luminous Skin Appearance Medicine. For clients convenience. We accepts credit, debit, cash, bank transfers as form of payments. Laybuy is available by arrangement.
 

Cancellation & Refund

We understand that sometimes you are unable to keep your appointment and need to change time/date. Out of consideration for others, we kindly ask that you please give a 24 hours’ notice if you wish to change or cancel your appointment. 

 

• Luminous Skin Ltd. has a ‘no refund’ policy on purchases if you simply change your mind.

 

• If you fail to attend an appointment without providing at least 24 hours prior notice, we reserve the right to charge you a $50 No Show or Late Cancellation fee.

 

• Refunds will be provided where required under New Zealand Consumer Law.

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Refunds – Cosmetic Treatments 

Due to the nature of cosmetic injectables, we reserve the right to refuse a remedy or refund if you do not notify us of an adverse reaction or unsatisfactory result within four weeks of your treatment. 

 

Deposits paid for cosmetic injectable treatments are non-refundable except if you are deemed unsuitable for a treatment or it is deemed unsafe/unethical or/and unnecessary. 

 

If you are unhappy with your treatments or services, please contact us via email lacey@luminousskin.co.nz or 027 847 6072 to book in an appointment to establish a plan moving forward. 

 

We reserve the right to not refund or remedy if you do not book in or attend your scheduled review appointment in person (2 weeks post treatment for Botox and up to 4 -6 weeks for Dermal Filler). Additionally, We also reserve the right to provide a remedy including but not limited to massage of dermal filler to dissipate lumps or unevenness; top-up injections of anti-wrinkle botox treatments; and/or further follow up consultations, in lieu of dissolving and re-treating dermal filler areas, or a full or partial refund.

Liability
We will take reasonable steps to ensure the information presented is accurate in relation to our products and services. We cannot and will not be held responsible for errors or misstatements or be liable whether in contract, (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits). If you feel any of the information contained on our website is misleading or inaccurate, please bring it to our attention immediately. 

 

By purchasing any of our products or services, a user agrees to and is knowingly assuming any and all risk associated with using these products or services.
 
If any provision of this Agreement is declared invalid or unenforceable, the remaining provisions of this Agreement will remain in effect. Luminous Skin Appearance Medicine has the right to modify these terms and conditions at any time.


Contact Us
If you have any queries on any aspect of our Privacy Policy, please contact us on the details below:
Mobile: 027 847 6072
Email: lacey@luminousskin.nz
Last updated 04/03/2024